To help us investigate and resolve the issue, we need your log files. You can send them in one of two ways:

Option 1: Submit via Dragonfly

Windows Users

⚠️ Note: Log files are only sent after you exit the application.

  1. Launch Dragonfly.

  2. In the main menu, go to Help → Report an Issue.

  3. Fill out the issue form.

  4. Ensure the "Send log files" box is checked.

  5. In the description field, enter your ticket number to help us match your report.

  6. Reproduce the issue in the application.

  7. Exit Dragonfly — this will automatically send the logs.

Linux Users

⚠️ Note:  Log files are sent immediately when requested.

  1. Launch Dragonfly.

  2. Reproduce the issue in the application.

  3. Go to Help → Report an Issue in the main menu.

  4. Fill out the issue form.

  5. Check the "Send log files" box.

  6. Enter your ticket number in the description.

Please enter your current ticket number so we can track your issue:



Option 2: Submit Logs Manually

Windows

  1. Open File Explorer.

  2. Paste the following into the address bar:

    %localappdata%\ORS

  3. Navigate to DragonflyXXXX.X (e.g., Dragonfly41 or Dragonfly2024.1).

  4. Locate the logs folder.

  5. Zip the folder and email it to us.

Linux

  1. Go to your logs folder located at:

    /home/USERNAME/.ORS/DragonflyNN/logs

    Replace USERNAME with your Linux username and NN with your Dragonfly version.

    ⚠️ Note: Some file browsers may hide the USERNAME part of the path — double-check to find the correct folder.

  2. Send the contents of the logs folder to us via email.