Error 5 during license activation : Dragonfly Helpdesk

Error 5 during license activation Print

Created by: Hubert Taieb

Modified on: Mon, 6 Jul, 2020 at 3:43 PM

Dragonfly users occasionally encounter the error code 5 when activating the program:

Error 5 means "access denied", indicating that you don't have write rights in the All Users location. (Activation requires writing a file to the All Users location but your Windows configuration does not allow you to write there.)

While this issue is usually solved by your IT dept, you have 2 choices on your own:

- activate Dragonfly for Current User only

- if you can, run Dragonfly as Administrator while you activate the license, this will ensure that you can write to All Users. After you're done activating you can restart Dragonfly normally.

Hubert is the author of this solution article.

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Error 5 during license activation Print

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